Privacy Policy

This Privacy Policy describes how Flash Health Technologies Inc. and its products and services, including Flash Pharmacy and Flash Care AI (together, “we”, “us”, “our”), collect, use, disclose, store, and protect personal information.

This policy applies to our websites, portals, mobile applications, e-commerce storefront, pharmacy services, AI features, and any related features (collectively, the “Services”).

Key points

• We collect personal information to provide pharmacy services, fulfill orders, operate the Services, maintain safety and security, meet legal requirements, and improve our Services.
• We handle health information and protect it with safeguards appropriate to its sensitivity.
• Our e-commerce store is powered by Shopify. Shopify and its service providers may process certain personal information to enable storefront functionality and checkout.
• Flash Care AI runs on Microsoft Azure. Prompts and outputs are not used to train generative AI foundation models without your permission or instruction.
• Our pharmacy database is hosted in Canada and is encrypted. Some processing, including AI model processing, may occur outside Canada.

1) Definitions

• Personal information means information about an identifiable individual, as defined by applicable law.
• Health information includes prescription information, medication history, clinical notes, consultations, and other information related to an individual’s health or healthcare.
• De-identified means information altered so it cannot reasonably be used to identify an individual.

2) What information we collect

A) Information you provide

• Account and contact information: name, email, phone number, address, date of birth, and account credentials or authentication tokens.
• Pharmacy and health information (sensitive): prescription details, medication history, allergies, conditions, prescriber details, pharmacy notes, and communications with pharmacy staff.
• Order and checkout information: products purchased, shipping and billing address, order history, transaction status, and customer service records.
• Uploads and submissions: prescription images or PDFs and other documents you submit.
• Support communications: messages and other support interactions.

B) Information collected automatically

• Device and usage data: IP address, device identifiers, browser type, operating system, pages or screens viewed, referring URLs, and timestamps.
• Cookies and similar technologies: used for essential functions, preferences, security, analytics, and marketing-related purposes.

C) Information from third parties

• Shipping and delivery updates from carriers.
• Fraud and risk signals from payment processors or fraud-prevention tools.
• Information required to process prescriptions where authorized or permitted by law.

3) How we use information

• Provide pharmacy services and patient care.
• Operate and support accounts and customer service.
• Process purchases, fulfill orders, and handle returns.
• Maintain security and prevent fraud.
• Meet legal and regulatory obligations.
• Improve our Services.

4) Marketing, email, and SMS

You may be automatically subscribed to receive campaigns and updates, subject to applicable law. All promotional communications include a clear way to unsubscribe.

You will still receive non-promotional messages such as order confirmations and security alerts.

5) Shopify-powered storefront and checkout

Our e-commerce store is powered by Shopify. Shopify and its service providers may process personal information to enable storefront functionality and checkout.

For more information, see: https://www.shopify.com/ca/legal/privacy/consumers

6) How we disclose (share) information

We do not sell personal information.

A) Within our company group

Information may be shared between Flash Health Technologies Inc., Flash Pharmacy, and Flash Care AI to operate integrated Services.

B) Service providers

• Infrastructure and hosting providers.
• E-commerce and payment processors.
• Delivery and logistics partners.
• Communications and analytics providers.

C) Healthcare disclosures

Health information may be disclosed to process prescriptions and meet legal obligations.

D) Legal and business transactions

Information may be disclosed if required by law or in connection with a corporate transaction.

7) Flash Care AI and AI safety notice

A) What Flash Care AI is (and is not)

Flash Care AI provides informational support and product suggestions.

B) Where AI processing occurs

AI processing may occur outside Canada and be subject to foreign laws.

C) Model access and privacy

Prompts and outputs are not used to train foundation models without permission. Microsoft documentation

D) How we use AI chats

• Provide AI features.
• Maintain safety and detect abuse.
• Improve system quality.

We do not use identifiable prescription uploads for model training.

15) Contact us

Company: Flash Health Technologies Inc.
Mailing address: 800 W Pender St, Vancouver, BC V6C 2V6
Email: privacy@flashpharmacy.com
Phone: +1 (778) 539-5449